General FAQ's

Folder for adding FAQs articles

FAQ: What are the age limits?
This ranges depending on the activity... Tobogganing is available for ages 4+ Skiing is available for ages 5+ Snowboarding is for ages 8+ (but must al...
Mon, 10 Jan, 2022 at 3:30 PM
FAQ: What if the weather isn't very good?
As an outdoor activity centre we go ahead whatever the weather! The only exception to this rule is lightning directly over the centre, which we monitor very...
Tue, 29 Dec, 2020 at 4:44 PM
FAQ: Can I park?
All of our activity sites have plenty of parking onsite. Parking is free of charge.
Wed, 9 Jun, 2021 at 1:49 PM
FAQ: Do you have disabled access?
We are very fortunate to be situated in such a stunning location set in the Mendip hills. Unfortunately, this does come with its limitations. We have recent...
Fri, 4 Mar, 2022 at 3:23 PM
FAQ: I haven't had a confirmation email?
You will receive a confirmation email from us once your booking has been made. Sometimes this email can end up in your junk folder, so please check there fi...
Tue, 22 Jun, 2021 at 2:33 PM
FAQ: I can't find the answer to my question!
If you've searched through our list of FAQs to see and still can't find the answer, there are a few ways you can get in touch. Firstly you cou...
Thu, 17 Jun, 2021 at 4:24 PM
GENERAL: Is the Cafe open? Can I book?
The Alpine Lounge is open! Check out our website https://www.alpinelounge.co.uk/ for the current opening times and to view the menu. We do no accept b...
Tue, 15 Mar, 2022 at 10:52 AM
FAQ: What payment methods can I use onsite?
Mendip Activity Centre, Mendip Lodge and Mendip Basecamp are all cashless.  We accept all major credit and debit cards (excluding American express).
Wed, 7 Jul, 2021 at 5:16 PM
FAQ: Do you have a copy of the menu?
Check out the Lodge menu here - https://www.alpinelounge.co.uk/
Wed, 18 May, 2022 at 10:56 AM
FAQ: Do you offer Residential visits?
Yes! We have a bunkhouse right on site that is available year round and, during the Summer months, we have 2 canvas villages onsite also.  For full info...
Fri, 4 Mar, 2022 at 3:22 PM