If you do need to cancel your booking please let us know by emailing camp@mendip.me as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:

- More than 14 days notice: full credit voucher (no admin fee) or, full refund (minus five pound admin fee)

- Between 14 days and 48 hours notice: full credit voucher (minis five pound admin fee)

- Less than 48 hours notice: no refund or credit voucher.

If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness.

We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons or due to a period of enforced quarantine. If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.
 

If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.