If you do need to cancel your booking please let us know by emailing [email protected] as soon as possible. Your booking will be cancelled with effect from the day we receive your email notification and subject to the following cancellation charges:
- Up to 4 days prior to the booked event: you may cancel your booking and receive a full credit voucher for the full value of the booking valid for 12 months for any of our activities, minus a 5 pound admin fee. Alternatively, you may move your booking to an alternative date, minus a 5 pound admin fee. Please note, if you have booked through a third party they may withhold your booking fee.
- Within 4 days of the booked event: you will not be entitled to cancel or move your booking or receive any refund or credit voucher.
If you cancel your booking after the booking start date, we cannot issue any refund for any remaining nights of your booking. This does include where you need to cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather and illness. We strongly recommend you take out travel insurance to cover you in these circumstances or should you need to cancel for medical reasons or due to a period of enforced quarantine.
If for whatever reason, you do not turn up on the arrival date stated on your booking confirmation, without prior notice this shall be considered a cancellation.